Contact

Our Support Channels

If you have any question, problem, complaint or suggestion, let us know without hesitation. There are three official channels: the "Send a message" button under the "Need help?" box in the corner of any page (fastest when you are signed in; it comes straight to us), the support email, and our BanglaCodes Facebook group. If you post in the group, we can help of course, and so can others in the community. For personal or payment-related matters, email is better. We usually try to reply within 1 working day.

Channel	Address
On the site	the "Need help?" button in the corner of any page, then "Send a message"
Email	support@banglacodes.com
Facebook group	facebook.com/groups/banglacodes
Office hours	Sunday to Thursday, 10 AM to 6 PM

Registered Address

NShamimPRO 183/3, Tejkunipara, Tejgaon, Dhaka 1215, Bangladesh Ward 26, Zone 5 (Karwan Bazar)

Trade license number: TRAD/DNCC/037639/2022 (Dhaka North City Corporation (DNCC))

Which Matter Goes Where

• Token or payment related: email support@banglacodes.com with your order number, and see the refund rules in the refund policy
• Technical problem: if you post what you were trying to do along with a screenshot, it gets resolved quickly
• Want to delete your account: tap "I want to delete my account" at the very bottom of Settings and it is deleted at once. If that does not work for you, email support@banglacodes.com and it will be deleted within 7 working days
• Business proposal: email support@banglacodes.com, and write "Business" in the subject line