Return and Refund Policy

What We Sell

There are three kinds of thing to buy on BanglaCodes.Com, all digital:

• Token packs (digital credits): with these Tokens you can run Premium AI Models to build websites or apps.
• Lifetime hosting on your own domain: a one-time price for one particular site, with no hosting renewals. The domain's own yearly fee is separate and is paid to your registrar.
• Business and Commerce site plans: a one-time price for one particular site, with lifetime hosting included.

We do not ship any physical product.

Stock and Availability

Tokens, hosting and plans are digital products, so they are always Available (In Stock). If any pack is temporarily closed, it will be clearly marked "Unavailable" on the Pricing page.

Delivery

All of BanglaCodes's services are digital. Nothing is sent by courier, so delivery time does not depend on your address or area.

• When a payment succeeds, the Tokens are added to your account immediately, and hosting or a plan goes live on that site at once. You do not have to do anything separately.
• If, due to a technical problem, the Tokens, hosting or plan are not applied automatically, we add them ourselves. In this case the maximum time is 24 hours.
• Only a refund takes time, because the money takes time to return to the bank or card. Details are below.

When You Get a Refund

You will get a full refund if any one of the following happens:

1. Money was deducted but the Tokens, hosting or plan were not applied, and we could not fix it either.
2. A payment was made twice by mistake (the amount of one is refunded).
3. Token packs: you have not used a single one of the purchased Tokens and you applied within 7 days of purchase.

Hosting and site plans: if you apply within 13 days of purchase, support looks at each request on its own and decides, for example by how much of the plan has been used. After 13 days, hosting and plan payments are not refunded, except in cases 1 and 2 above. When hosting or a plan is refunded, that site's hosting or plan is removed too; your own domain is not cut off on the spot, you are emailed and given 14 days.

What happens after a refund: when the last paid order is refunded, the account returns to the free plan. If those Tokens had been spent on Business or Commerce hosting, or on lifetime hosting for your own domain, and no paid order is left after the refund, that hosting stops too, because its price is exactly what went back to you. The domain is not cut off on the spot: you are emailed and given 14 days. If you bought several packs and still hold Tokens after one is refunded, your hosting is untouched. On the free plan, an app that was never published and has not been edited for 60 days is moved to "deleted apps" (recoverable for a year). Live sites are not moved, and staying live is free.

When You Will Not Get a Refund

• If you have already used the purchased Tokens (we have to pay the cost of running the AI, so that is not refundable)
• Because you did not like what the AI created (the option to verify on the free plan is always open)
• If your account is closed due to your own fault or for breaking the terms

How to Apply

Email support@banglacodes.com or let us know at BanglaCodes Facebook group, and include:

• The email the account was opened with
• The Order number or the date and amount of the payment
• The problem in one or two lines

How Many Days to Get Your Money Back

After the application is accepted, the money is refunded within 7 to 10 working days. It is returned through the same method (card, bKash, bank) you paid with. The bank's or mobile banking's own process may take another day or two.

Cancellation

After placing an Order, you can cancel at any time until the payment is completed, at no charge.

Contact

NShamimPRO · 183/3, Tejkunipara, Tejgaon, Dhaka 1215, Bangladesh Support: support@banglacodes.com · BanglaCodes Facebook group